Alphabet Apartments · Hospitality & short-stay apartments
An AI receptionist that answers calls day and night.
A 24/7 voice AI for questions about the stay, with email, WhatsApp, and a custom CRM for all conversations.
Illustration of the AI receptionist dashboard using sample data, not real conversations or guest information.
The challenge
Where it got stuck.
Guests staying in short-stay apartments call day and night with the same practical questions: "What is the Wi-Fi password?", "Where can I park?", "How does the air conditioning work?", "Can I check out later?" The reception team was overwhelmed by calls, causing wait times, high staffing costs and missed calls outside office hours.
What we built
How we did it solved.
24/7 AI voice receptionist
A natural-sounding voice AI that answers incoming calls instantly, day and night, with no waiting. It speaks fluently with guests and understands spoken questions right away.
Integrated knowledge base (Stay Knowledge Base)
The AI is trained on all specific accommodation information: Wi-Fi details, check-in instructions, parking rates, house rules, and local recommendations.
From voice to WhatsApp/email
When a guest asks for a Wi-Fi password, parking instructions or directions during a call, the AI receptionist automatically sends the information via SMS, WhatsApp or email during or immediately after the conversation.
Central CRM dashboard for the service team
All conversations are automatically transcribed, categorized, and stored in an organized CRM environment. The reception team can immediately see what was asked and step in if needed.
Delivered
- 24/7 Voice AI phone integration
- - Knowledge base with dynamic stay information
- - Automatic follow-up via WhatsApp and email after the call
- - Custom CRM interface with call recordings, summaries, and logs
Result
A fully available front desk without extra staff, immediate relief for the team, and guests helped within seconds.
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