Terms and Conditions

• DWM Agency: a sole proprietorship based in Zuid-Holland, Chamber of Commerce no. 92575285.
• Client: the party that gives DWM Agency an assignment.
• Assignment: the agreed services, such as websites, software, internet marketing, advertising, and project management.

These terms apply to every quote and agreement between DWM Agency and the client. Deviations apply only if agreed in writing. The client’s terms and conditions do not apply.

Quotes are valid for 30 days unless stated otherwise. Prices are in euros and exclude VAT. An assignment is agreed once the client accepts the quote in writing or by email.

We will carry out the assignment to the best of our ability, according to the agreed schedule. Timeframes are estimates and are not strict deadlines. The client must provide the required information, copy, images, and system access in a timely manner.

We discuss any work outside the quote in advance and charge it at the applicable hourly rate or a fixed price agreed together.

Invoices are payable within 14 days of the invoice date. For projects, we typically invoice 50% upon approval and 50% upon delivery. Hosting and maintenance subscriptions are invoiced monthly or annually in advance. In case of late payment, we may suspend work and charge statutory interest and collection costs.

After delivery, the client has 10 working days to test the work and report errors. After that, the work is considered accepted. We will fix reported errors within the scope of the assignment free of charge.

After full payment, the client receives the right to use the delivered work. Reusable components, proprietary tools, and code libraries remain the property of DWM Agency. We may feature the work in our portfolio unless otherwise agreed.

Our liability is limited to the invoice amount for the assignment, up to a maximum of the amount paid out by our insurance. We are not liable for indirect damages, such as lost revenue, or for outages in third-party services.

Subscriptions have a one-month cancellation period. An ongoing project may be terminated early; work already completed will then be invoiced.

Both parties must keep confidential information secret, including after the collaboration ends.

All agreements are governed by Dutch law. Disputes will be submitted to the competent court in the Rotterdam district, after we have first tried to find a solution together.