DWM Agency

All your customer interactions.Built around the way you sell.

Contacts, opportunities, quotes, and next steps organized in one place. Tailored to your team and connected to the software you already use.

Schedule an introductory callWhat’s included
  • 01Fully custom
  • 02Permissions by role
  • 03Data migration
  • 04API integrations
NIEUWOFFERTEONDERHANDELINGGEWONNENKroon Advies€ 22.000Studio Kade€ 8.500Brouwer Logistiek€ 18.000Van Dijk€ 12.000Meridiaan€ 120.000Hofstede Bouw€ 85.000De Wit Groep€ 21.000Meijer & Zonen€ 32.400Van Leeuwen€ 26.300WEBSITEE-MAILWHATSAPP

Sound familiar?

Sound familiar?
Here’s how a CRM solves it.

There is plenty of customer information. The problem is that no one knows exactly where it is.

NuWith crm-systemen custom
Leads are scattered across spreadsheets, email, and notes.Every lead automatically ends up in one central place.
No one can see at a glance how a deal is progressing.A clear pipeline with the next action for every deal.
Promising opportunities get forgotten.Reminders and automated follow-up keep everything moving.
Data is transferred by hand.Integrations keep data flowing automatically.
Off-the-shelf software is expensive and overloaded.Only the features your team actually uses.

What’s included

Everything about your customer.
In one system.

We tailor every component to your process. These are the building blocks we usually start with.

Pipeline

Deals by stage, with value and probability

New€ 31.000
Bakker Transport
€ 14.000
Atelier Noord
€ 4.500
Quote€ 98.000
Vos & Partners
€ 76.000
Lindeman Techniek
€ 9.000
Negotiation€ 62.000
Groen Bouw
€ 62.000
Won€ 41.500
De Wit Media
€ 27.500
Klaver Advies
€ 14.000
Accounts

Complete customer record

VP
Vos & Partners
Strategic account · Utrecht
Contract value€ 196.000
Customer sinceMar 2020
Account managerSanne Vos
Call with purchasing11:00
Quote sent09:40
Review scheduledyesterday
Follow-up

Tasks and reminders

Quotes

From quote to approval

Offerte 2026-118
Vos & Partners · € 76.000
  1. Prepared
  2. Sent
  3. Viewed
  4. Approved
Permissions

Access by role

SalesServiceFinanceManagement
Customers and contacts
Deals and pipeline
Quotes and contracts
Invoices and payment status
Reports
Reports

Pipeline and revenue, in real time

Open pipeline
€ 232.500
Won this quarter
€ 41.500
Avg. turnaround time
29 dagen

Demo environment. Names and figures are fictional.

Integrations

Works with your systems
that you already use.

We connect your website, CRM, accounting, and communications into one working whole. Don’t see your software listed? We can often connect it too via an API or webhook.

HubSpot
HubSpot
CRM
Pipedrive
Pipedrive
CRM
Exact
Exact
Accounting
Moneybird
Moneybird
Accounting
Shopify
Shopify
E-commerce
WooCommerce
WooCommerce
E-commerce
Slack
Slack
Communication
Microsoft Teams
Microsoft Teams
Communication
Gmail
Gmail
E-mail
Outlook
Outlook
E-mail
HubSpot
HubSpot
CRM
Pipedrive
Pipedrive
CRM
Exact
Exact
Accounting
Moneybird
Moneybird
Accounting
Shopify
Shopify
E-commerce
WooCommerce
WooCommerce
E-commerce
Slack
Slack
Communication
Microsoft Teams
Microsoft Teams
Communication
Gmail
Gmail
E-mail
Outlook
Outlook
E-mail
WhatsApp
WhatsApp
Client Contact
Google Analytics
Google Analytics
Analytics
Meta Ads
Meta Ads
Ads
Power BI
Power BI
Dashboards
n8n
n8n
Automation
Make
Make
Automation
Supabase
Supabase
Database
PostgreSQL
PostgreSQL
Database
Next.js
Next.js
Web applications
WhatsApp
WhatsApp
Client Contact
Google Analytics
Google Analytics
Analytics
Meta Ads
Meta Ads
Ads
Power BI
Power BI
Dashboards
n8n
n8n
Automation
Make
Make
Automation
Supabase
Supabase
Database
PostgreSQL
PostgreSQL
Database
Next.js
Next.js
Web applications

Implementation

From start to launch.
In 4 to 8 weeks.

The exact schedule depends on the scope and number of integrations.

01 · Week 1Analysis

We map your customer process, systems, and team.

02 · Week 1 to 2Design

Data model, screens, and workflows. You approve them.

03 · Week 2 to 6Build and integrations

We build it, migrate your data, and connect your systems.

04 · Week 6 to 8Launch

Training, launch, and adjustments after the first few weeks.

Custom or off-the-shelf

A CRM that adapts to you.
Not the other way around.

A standard package is made for everyone. Custom software is made for your organization.

Off-the-shelf CRM packageCustom CRM by DWM Agency
ProcessYour way of working has to adapt to the softwareThe system follows your workflow
FeaturesLots of buttons nobody usesOnly what your team needs
CostPer-user licensesNo per-user fees
UsageLong onboardingImmediately familiar to your team
OwnershipLocked in with the vendorThe system and data belong to you
  • Response within 24 hours on working days.
  • Personal support for your team.
  • No lock-in: everything remains yours.
  • Easy to expand as you grow.

Other services

AI automations

Processes that run across your systems automatically, with oversight where needed.

View service Dashboards

Up-to-date insight from all your sources in one overview.

View service Websites

Fast websites and customer portals that fit the processes behind them.

View service AI Customer Support

AI agents that answer customer questions 24/7 via chat, WhatsApp, email and phone.

View service Video Engine

Your own AI video editor that edits your videos and ads in your style.

View service

Frequently asked questions

Good to
know.

Can’t find your question? Get in touch for a clear answer.

Portrait of Thijmen de Waardt, owner of DWM Agency

Your point of contact

Thijmen de Waardt

Owner & Client Contact

From the first conversation through delivery, you speak directly with the owner of DWM Agency.

E-mail: info@dwmagency.comPhone: +31 6 46 99 23 70

A CRM brings structure and automated follow-up. Instantly see a customer’s history and your sales status, without maintaining spreadsheets.

Portrait of Thijmen de Waardt, owner of DWM Agency

👋 Can I help you with anything?

Thijmen is online