Chat widget
An AI assistant on your website that answers questions and captures requests.
Customer support that never sleeps.Via chat, WhatsApp and phone.
We automate your entire customer support with AI. A chat widget, WhatsApp and even a voice agent that answers the phone 24/7. The agents send emails, book appointments straight into your calendar and place reservations.
- 01Chat widget
- 02WhatsApp
- 03Voice agent
- 04Calendar and reservations
InboxAI active
Search conversation…
LV
Lisa de VriesWhatsApp
Great, see you tomorrow!
MJ
Mark JansenPhone
Call handled · 02:14
SB
Sanne BakkerChat
What are your opening hours?
TV
Tom VisserE-mail
Question about my order
ES
Eva SmitInstagram
Reservation for 4 people
LV
● AI agent replyingLisa de Vriesvia WhatsApp
Hi! Can I book an appointment tomorrow?
✦ AI agentHi Lisa! Tomorrow I have slots at 10:00 or 14:00. Which suits you?
14:00 please
✦ AI agentBooked! You'll receive a confirmation by email shortly.
Appointment booked · tomorrow 14:00
AI is typing a reply…
Sound familiar?
Sound familiar?
How an AI agent solves it.
Customers expect an instant answer. In the evening, at weekends and during busy times too.
NuWith AI Customer Support custom
Nobody answers the phone outside office hours.A voice agent answers 24/7 and helps the caller right away.
The same questions cost your team hours every week.The agent answers recurring questions on its own.
Scheduling appointments means endless back-and-forth emails.Bookings go straight into your calendar.
Messages come in through chat, WhatsApp and email all mixed up.One agent on every channel, with the same knowledge.
Customers drop off when an answer takes too long.A correct answer within seconds.
What’s included
The building blocks.
On your process.
We tailor every component to the way you work. This is usually where we start.
WhatsApp agent
Customers message your business and get a personal answer right away.
Voice agent
Answers the phone 24/7, handles questions and transfers calls when needed.
Reads and answers emails, or prepares a draft for review first.
Calendar and bookings
Books appointments straight into your calendar or places reservations.
Trained on your business
The agent knows your services, prices, tone of voice and way of working.
Demo environment. Names and figures are fictional.
Integrations
Works with your systems
that you already use.
We connect your website, CRM, accounting, and communications into one working whole. Don’t see your software listed? We can often connect it too via an API or webhook.
HubSpot
CRM
Pipedrive
CRM
Exact
Accounting
Moneybird
Accounting
Shopify
E-commerce
WooCommerce
E-commerce
Slack
Communication
Microsoft Teams
Communication
Gmail
E-mail
Outlook
E-mail
HubSpot
CRM
Pipedrive
CRM
Exact
Accounting
Moneybird
Accounting
Shopify
E-commerce
WooCommerce
E-commerce
Slack
Communication
Microsoft Teams
Communication
Gmail
E-mail
Outlook
E-mail
WhatsApp
Client Contact
Google Analytics
Analytics
Meta Ads
Ads
Power BI
Dashboards
n8n
Automation
Make
Automation
Supabase
Database
PostgreSQL
Database
Next.js
Web applications
WhatsApp
Client Contact
Google Analytics
Analytics
Meta Ads
Ads
Power BI
Dashboards
n8n
Automation
Make
Automation
Supabase
Database
PostgreSQL
Database
Next.js
Web applications
Implementation
From start to launch.
In 2 to 5 weeks.
Depending on the number of channels and integrations with your systems.
01 · Week 1Intake
We map your customer questions, channels and systems.
02 · Week 1 to 2Training
The agent learns your business, services and tone of voice.
03 · Week 2 to 4Build and integrations
Chat, WhatsApp, phone, email and calendar are connected.
04 · Week 4 to 5Launch
First with review by your team, then increasingly on its own.
Custom or off-the-shelf
An agent that knows your business.
Not a standard chatbot.
A standard chatbot follows fixed scripts. A custom AI agent understands the question and handles it.
Standard chatbotAI Customer Support by DWM Agency
AnswersFixed scripts and buttonsUnderstands every question in plain language
ChannelsOnly a website chatChat, WhatsApp, email and phone
ActionsRefers to a formBooks appointments and places reservations
KnowledgeGeneric answersTrained on your business
AvailabilityDuring office hours24/7, weekends included
- Available 24/7 on every channel.
- You stay in control of the answers.
- Connected to your calendar and systems.
- Handover to your team when needed.
Other services
CRM systems
Customers, deals, and follow-ups in one system, tailored to your sales process.
View service AI automationsProcesses that run across your systems automatically, with oversight where needed.
View service DashboardsUp-to-date insight from all your sources in one overview.
View service WebsitesFast websites and customer portals that fit the processes behind them.
View service Video EngineYour own AI video editor that edits your videos and ads in your style.
View serviceFrequently asked questions
Good to
know.
Can’t find your question? Get in touch for a clear answer.
Your point of contact
Thijmen de WaardtOwner & Client Contact
From the first conversation through delivery, you speak directly with the owner of DWM Agency.
No. The voice sounds natural and holds a normal conversation.
👋 Can I help you with anything?
Thijmen is online