Privacy policy

DWM Agency is responsible for processing personal data as described in this policy. Based in Zuid-Holland. Chamber of Commerce number 92575285. Email: info@dwmagency.com.

We only process data you provide or data needed to use the website:

• Name, company name, email address, and phone number
• The content of your message or request
• Billing details if you are a client
• Technical data such as IP address, browser, and pages visited

• To contact you after an inquiry
• To prepare a quote and carry out an assignment
• To issue invoices and comply with tax record-retention requirements
• To improve and secure the website

We process data to perform a contract, comply with a legal obligation, pursue our legitimate interests (such as security and answering questions), or based on your consent (for example, for analytics cookies).

• Inquiries without an assignment: up to 12 months
• Client and project data: up to 2 years after our collaboration ends
• Invoices and records: 7 years (legal requirement)

We never sell your data. We share it only with parties that help us provide our services, such as hosting, email, and accounting providers. We enter into data processing agreements with these parties. Data remains within the European Economic Area whenever possible.

We take appropriate measures to prevent misuse, loss, and unauthorized access, such as encrypted connections (SSL), two-factor authentication, and restricted access rights.

You have the right to access, correct, or delete your data, restrict processing, object to processing, and have your data transferred. Send your request to info@dwmagency.com; we’ll respond within four weeks. If you disagree with how we handle your data, you can file a complaint with the Dutch Data Protection Authority.

We may update this policy. The latest version is always available on this page.